UK field service / electrical, FM, drainage, fire and more
Your engineers get answers from the van and the office admin runs itself. Centrus connects to the job system, finance, files and inbox you already run. Nothing gets replaced.
30 minute demo / UK team / month to month
Centrus
John MartinRiverside HouseTrusted by UK field service teams
the platform
Train Centrus in the learning area. Use Chat for instant answers. Automate admin with Agent Builder, and use Front Desk to answer customer queries.
Train
Connect your systems and your team's knowledge, then decide who sees what.
Centrus links live to your job management system such as BigChange or Simpro, your finance system such as Xero or Sage Intacct, your inboxes and your helpdesk. Ask about a job, invoice or ticket and it checks there and then, and can raise one too.
Train holds what your team knows. Sync SharePoint, OneDrive, Google Drive or Dropbox folders as often as every hour, and add files, web pages and dictated notes. Tag each document, give the tags to teams or people, and everyone gets answers only from what they are cleared to see.
Chat
Every engineer has what they need, without ringing the office.
Right now the answer is in someone's head, a folder three levels deep or a job note nobody can find. With Centrus, anyone on the team can ask at any hour, on the web app, WhatsApp or Teams, and get the answer from your own files and systems.
Then it does the work. It lists every job waiting on parts, books the follow-up in your job system, raises the quote in Xero and emails the client, all from the same conversation. Engineers can send a voice note or a photo instead of typing.
Agent Builder
Describe the admin once. It runs every time after that.
Nobody has to learn an automation tool. Tell the builder what you want, the way you would brief a colleague, and it lays out every step as a visual flow you can read at a glance. Want something changed? Just ask, then test it before it goes live.
Then it runs by itself: on a schedule, when an email lands, or the moment a job closes in BigChange. It chases overdue invoices, turns emailed requests into jobs and prices follow-up work. Approval steps hold anything a person should sign off first.
Front Desk
Answer every customer on your website and phone, and text them as jobs move.
Add an assistant to your website with one line of code. Match it to your brand, add guided options for your common questions, and it answers from what you choose in Train. When a person is needed, it takes their details or hands the chat to your team.
Build a voice agent in Agent Builder and give it a phone number. It answers calls, checks the diary and books the visit in your job system while the caller waits. Another agent can text customers as the job moves: booked, on the way, finished.
Train
Centrus links live to your job management system such as BigChange or Simpro, your finance system such as Xero or Sage Intacct, your inboxes and your helpdesk. Ask about a job, invoice or ticket and it checks there and then, and can raise one too.
Train holds what your team knows. Sync SharePoint, OneDrive, Google Drive or Dropbox folders as often as every hour, and add files, web pages and dictated notes. Tag each document, give the tags to teams or people, and everyone gets answers only from what they are cleared to see.
Train
BigChangeJobs, visits, quotes and invoicesConnectingChat
Right now the answer is in someone's head, a folder three levels deep or a job note nobody can find. With Centrus, anyone on the team can ask at any hour, on the web app, WhatsApp or Teams, and get the answer from your own files and systems.
Then it does the work. It lists every job waiting on parts, books the follow-up in your job system, raises the quote in Xero and emails the client, all from the same conversation. Engineers can send a voice note or a photo instead of typing.
Centrus AIonline
SearchCentrus AIChatAboutRiverside Care's PCB is in. Book Dylan back Thursday at 09:00, quote it in Xero and email Ruth.
11:40
Centrus
Checking Dylan's diary Ā· SimproBooking the visit Ā· SimproRaising the quote Ā· XeroEmailing Ruth Ā· GmailDone. Dylan's booked for Thursday at 09:00, and Ruth has the quote.
Visit bookedJOB/90233 Ā· Thu 15/10, 09:00Riverside Care Ā· Dylan HartQuote raisedQU-0192 Ā· Boiler PCBRiverside Care Ā· Ā£286.00 + VATEmail sentRuth Okafor, Riverside CareYour quote for the boiler PCB11:40
Agent Builder
Nobody has to learn an automation tool. Tell the builder what you want, the way you would brief a colleague, and it lays out every step as a visual flow you can read at a glance. Want something changed? Just ask, then test it before it goes live.
Then it runs by itself: on a schedule, when an email lands, or the moment a job closes in BigChange. It chases overdue invoices, turns emailed requests into jobs and prices follow-up work. Approval steps hold anything a person should sign off first.
Describe the automation you needā¦
Describe the automation you need. I will add nodes and wire the canvas.
When a job is completed and the worksheet flags follow-up work, price it from our rate card, send it to Sarah to approve, then create the quote on the job.
Describe the automation you need. I will add nodes and wire the canvas.
BigChangeJob completedBigChangeRead the worksheetBigChangeCreate the quoteQuote createdQUO/7390, 20mm PRV replacementĀ£385.00 + VAT, approved by SarahFront Desk
Add an assistant to your website with one line of code. Match it to your brand, add guided options for your common questions, and it answers from what you choose in Train. When a person is needed, it takes their details or hands the chat to your team.
Build a voice agent in Agent Builder and give it a phone number. It answers calls, checks the diary and books the visit in your job system while the caller waits. Another agent can text customers as the job moves: booked, on the way, finished.
Website assistantCustomisationRidgewayHi, I'm Ridgeway's assistant. How can I help?
Book a serviceReport a faultOpening hours
<script src="https://app.centrus.ai/embed/custom-chatbot.js" data-chatbot-id="ridgeway-web"></script>Not on your website yetSimproJob completeduse cases
From the engineer at the boiler to the director in the contract review, on the job system, inbox and files you already run.
01 Ā· Engineers
The night before, the engineer asks on WhatsApp. The jobs, keysafe, parking and the last three visits come back.
The last visit, before the engineer knocks
02 Ā· Service desk
Portal mail becomes an unscheduled job on BigChange, and the account manager is told.
No work order typed in twice
03 Ā· Operations
Describe the report once. On the 1st it's written from your job system and Xero, in the format you already send.
Any report, in the format you already use
04 Ā· Engineers
Send the code from the boiler. The checks come back from the manufacturer manual, and Centrus looks for the part on the van.
Checks from the manual, on site
05 Ā· Service desk
Ask the price in chat. It comes back from your rate card, then goes out as your branded PDF or into your job system.
Same price, whoever answers
06 Ā· Accounts
Pulled from your job system, spreadsheet or Xero. Anyone already replying is skipped, the rest are chased in your tone.
Mondays at 09:00, in your tone
07 Ā· Planning
Every customer booked for tomorrow is rung from your number. Moves and no-answers are written to the visit.
Rung at 15:00 the day before
08 Ā· Directors
Ask in the meeting. The PPM count and the job that's overdue come back from your job system before the next question.
Answered in the meeting
09 Ā· New starters
A no-show, the right form, whether to charge, a day off. Answered on Teams or WhatsApp from your SOPs and decisions log, without tapping a senior.
The procedure's answer, not a guess
Centrus AIonline01 Ā· Engineers
Tomorrow's site brief
The night before, the engineer asks on WhatsApp. The jobs, keysafe, parking and the last three visits come back.
The last visit, before the engineer knocks
Centrus AIonlinewatch the film
From the first call to the last, Centrus takes the admin out of every part of the job, for the service desk, engineers, operations and directors.
integrations
Centrus reads and writes in the job and finance systems that run your operation, and works in the inbox, chat and files around them.
case studies
Explore two UK field service businesses running Centrus, and the numbers they reported in their case studies.
āEvery engineer has the information they need instantly. We save over 83 hours per week.ā
āTeam members are more productive. Manual tasks completely automated. The ROI is incredible.ā
āEvery engineer has the information they need instantly. We save over 83 hours per week.ā
āTeam members are more productive. Manual tasks completely automated. The ROI is incredible.ā
the calculator
Enter your team size and jobs per week. See what that admin
time costs you, the hours Centrus could give back,
and your estimated ROI.
estimated hours back a week
0
your team
where the hours come from
That is 3,975 hours a year, worth Ā£119,300 at Ā£30 an hour.
Based on our assumptions: 3 questions per engineer a day, 18 minutes of office admin per job and 4 emails per job.
An estimate, not a quote. Five working days a week and 37.5 office hours per person. ROI is the yearly cost of that time against a year of the plan for your team size.
Large Team with 5 extra users: Ā£549.99 a month
Month to month. Annual saves 20%.
Book a demoSee pricingestimated hours back a week
0
your team
Based on our assumptions: 3 questions per engineer a day, 18 minutes of office admin per job and 4 emails per job.
An estimate, not a quote. Five working days a week and 37.5 office hours per person. ROI is the yearly cost of that time against a year of the plan for your team size.
Large Team with 5 extra users: Ā£549.99 a month
Month to month. Annual saves 20%.
Centrus AIin the 30 minutes
30 minutes / UK team / No lock-inOr see pricing
questions
