Streamline Field Service Ops
with AI & Automations
Centrus AI enables your field & office teams to work more productively and automates repetitive back office workflows - all in one intelligent platform.
See how field service teams are utilising this technology
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Solving Field Services' biggest challenges
A single conversational interface for all your operational knowledge, available anywhere, anytime.
Answers from your knowledge, Acts in your systems
Your team ask questions or request actions in plain language and Centrus will answer from your organisation's knowledge or take action in connected systems.
Custom agents that automate repetitive workflows
We design and deploy custom agents that tackle manual, repetitive tasks, freeing your team to focus on what matters most, and taking on complex workflows you could not reliably run before.
How we work with you
Example agents
Discover and map
We start with your team. We map the workflow, identify what should be automated, and advise on the safest, most reliable approach, including where human approval should stay in the loop.
Build on shared Centrus blocks
Your agent is assembled from proven Centrus building blocks: triggers, intelligence, integrations, and actions. Where your workflow needs something bespoke, we extend the platform with custom server-side tools, not fragile one-off scripts.
Deploy with oversight
Agents run in the background on schedule or in response to business events. Every run is logged and auditable. Guardrails, permissions, and approval steps are built in for the actions that matter.
PO Reconciliation Agent
Scheduled · DailyTrigger
Supplier invoice received (Outlook inbox)
Intelligence
Extract invoice data from PDF or email
Action
Match to BigChange PO and flag mismatches
Action
Route exceptions for review
Outcome
Matched invoices posted · exceptions queued in Excel
Outlook
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ExcelConnects job management, finance, email, documents, spreadsheets, APIs, and browser actions.
We deploy custom agents from shared Centrus blocks, with triggers, intelligence, integrations, and actions customised to your workflow.
How Centrus AI works
A seamless setup process that gets your entire team working smarter with AI in minutes, not months.
Integrate
Connect Centrus to your job management software, cloud storage, email, and calendar. Your AI instantly knows what your business knows.
- BigChange, Joblogic & more
- Cloud storage & email
- Online calendars
Customise
Upload SOPs, pricing guides, technical manuals, and client notes. Centrus learns your specific processes and speaks your language.
- Standard operating procedures
- Pricing & rate cards
- Technical manuals
Deploy
Give engineers access via WhatsApp and office staff via Teams or the web app. Everyone gets instant answers, wherever they are.
- Engineers via WhatsApp
- Office staff via web app
- Works on any device
Automate
Set up custom agents to handle quoting, reporting, and inbox management. They work in the background while your team focuses on what matters.
- Auto-generate quotes
- Monthly reports compiled
- Custom agents
Integrate
Connect Centrus to your job management software, cloud storage, email, and calendar. Your AI instantly knows what your business knows.
- BigChange, Joblogic & more
- Cloud storage & email
- Online calendars
Customise
Upload SOPs, pricing guides, technical manuals, and client notes. Centrus learns your specific processes and speaks your language.
- Standard operating procedures
- Pricing & rate cards
- Technical manuals
Deploy
Give engineers access via WhatsApp and office staff via Teams or the web app. Everyone gets instant answers, wherever they are.
- Engineers via WhatsApp
- Office staff via web app
- Works on any device
Automate
Set up custom agents to handle quoting, reporting, and inbox management. They work in the background while your team focuses on what matters.
- Auto-generate quotes
- Monthly reports compiled
- Custom agents
Real proof from teams using Centrus
Download our latest customer case study and see measurable outcomes from real field operations.
PFL Electrical
Every engineer has the information they need, instantly. When I want to tailor something to how we work, it's live within 24-48 hours.
Purpose built for Field Services
Let your talented team focus on strategy, not admin. Centrus AI unifies business knowledge, so you can drive business growth.
Software integrations
Deep integration with job management systems like BigChange, Joblogic and ServiceTitan.
Mobile accessibility
Mobile-first for engineers with WhatsApp access. Message Centrus from anywhere.
Engineer task handling
AI-powered quoting, purchase orders, and compliance
Total client insight
Engineers walk into every job informed, with the complete story at their fingertips.
Role-based access
Respond to client questions on the spot. No more delays or follow-up emails.
Proven ROI
Let your experts focus on high-impact work, with no interruptions as everyone can just ask Centrus.
Connect with your essential tools
Maximise your AI-powered productivity gains with integrations that complement your existing workflows.
Your first 28 days with Centrus
Forget year-long software rollouts. Centrus AI gets your team working smarter, faster, and more securely in less than a month.
Kick off & instant value
Starting with a personalised onboarding experience, we help quickly map out your priorities, pain points, and unique workflows. Get value from day one as your team gains access to a secure, centralised AI platform, ready to answer.
- Complimentary AI strategy session tailored to your business goals
- Rapid platform setup: no technical expertise required
- Upload key documents (SOPs, pricing, job sheets, manuals)
- Invite your first team members to collaborate and explore
- Live walkthrough for engineers and office staff
Customisation & integration
Now with foundations in place, you can expand Centrus AI across your business. Early feedback from your team ensures everything is tailored to your real-world needs, setting the stage for rapid adoption and operational wins.
- Configure permissions and access controls for every role
- Integrate with job management and communication systems
- Customise branding and workflows to match your processes
- Collect and address early feedback from field and office teams
Measurable impact & full adoption
With Centrus at your fingertips, you'll track adoption, celebrate early wins, and share success stories that demonstrate real ROI. Our team continues to support you with ongoing optimisation and expert guidance.
- Monitor usage analytics and adoption rates
- Capture and share quick wins (e.g., faster quotes, fewer office calls, improved first-time-fix rates)
- Build your internal case study with tangible results
- Access ongoing support, prompt refinements, and quarterly reviews
Transform your team's knowledge
Join leading companies using Centrus and discover how you can transform your field operations with custom AI.
Frequently Asked Questions
Get answers to common questions about Centrus AI and how it can help your business.