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Common Questions
Frequently Asked Questions
Find quick answers to common questions about contacting our team
Our team will review your message and respond within 24 hours during business days. For urgent inquiries, we recommend using our live chat support.
Technical support is available 24/7 through our live chat. For complex issues, you can also email support@centrus.ai or check our comprehensive documentation.
Yes, Enterprise and Large Team plans include priority support with faster response times. Submit a ticket through our help center and our team will prioritise your request.
Please report any security concerns through our help centre by creating a ticket marked as "Security Issue". Our security team will prioritise your report and respond promptly.