BigChange Integration
Connect your BigChange job management system to Centrus AI and give your team instant access to job details, customer histories, engineer schedules, and operational data through natural conversation.
How It Works
Contact us to request BigChange integration
Reach out to our team to initiate the BigChange integration setup process.
Provide your BigChange API credentials
We'll guide you through obtaining these credentials from your BigChange account.
We configure the integration and test connectivity
Our team handles the technical setup and ensures everything is working correctly.
Activate read/write access to selected modules
Choose which BigChange modules to connect: jobs, schedules, customers, or resources.
Start asking questions immediately
Your team can now query live BigChange data via WhatsApp or the web app.
Key Features
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All BigChange key features
- Real-time job data access via natural conversation
- Engineer schedule and availability lookups
- Full customer and site history retrieval
- Worksheet notes, forms, and compliance visibility
- Purchase order and quote management in-chat
- Resource, absence, and workload checks
- Job group financial status and project visibility
- Address and postcode-based job activity search
- Multi-site contract reporting and job counts
- Bulk PO and expense processing workflows
- Vehicle journey, mileage, and fleet visibility
- Stock checks across depots and vans
- Contractor credential and compliance checks
- Attachment and photo retrieval from live jobs
- Contact creation and customer onboarding support
- Spreadsheet exports for finance and operations
Common Use Cases
Engineers asking "What jobs do I have today?" via WhatsApp
AI ChatField engineers get their daily schedule instantly through WhatsApp without logging into BigChange.
Checking full job details by reference
AI ChatOffice teams pull live job details, worksheets, notes, and attachments from BigChange to answer customer queries quickly.
Getting complete job history at a site
AI ChatTeams retrieve all historic jobs and photos at an address before quoting, dispatching, or planning follow-up work.
Supervisors checking engineer capacity
AI ChatManagers ask who is available tomorrow, check absences, and review workload to schedule urgent jobs faster.
Creating and reviewing purchase orders quickly
AI ChatTeams create single or batch POs linked to BigChange jobs and retrieve financial details without system switching.
Quote workflow support from job data
AI ChatUsers create quote jobs, add line items, review financial lines, generate quote documents, and send them to customers.
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All BigChange AI use cases
- AI Chat: Engineers asking "What jobs do I have today?" via WhatsApp. Field engineers get their daily schedule instantly through WhatsApp without logging into BigChange.
- AI Chat: Checking full job details by reference. Office teams pull live job details, worksheets, notes, and attachments from BigChange to answer customer queries quickly.
- AI Chat: Getting complete job history at a site. Teams retrieve all historic jobs and photos at an address before quoting, dispatching, or planning follow-up work.
- AI Chat: Supervisors checking engineer capacity. Managers ask who is available tomorrow, check absences, and review workload to schedule urgent jobs faster.
- AI Chat: Creating and reviewing purchase orders quickly. Teams create single or batch POs linked to BigChange jobs and retrieve financial details without system switching.
- AI Chat: Quote workflow support from job data. Users create quote jobs, add line items, review financial lines, generate quote documents, and send them to customers.
- AI Chat: Checking site access notes and requirements. Engineers ask for gate codes, entry instructions, and SLA details from historical BigChange records before arrival.
- AI Chat: Tracking vehicles, stock, and operational readiness. Operations teams query journeys, mileage, and van stock to support routing decisions and first-time fix performance.
- AI Agent: Auto-generate follow-up quotes from completed jobs. An agent monitors completed BigChange jobs, identifies follow-up work, and drafts quote outputs automatically.
- AI Agent: Auto-send completion certificates after job close. A BigChange-triggered agent detects completed jobs, fetches certificates, and emails them to site contacts automatically.
- AI Agent: Daily engineer schedule notifications. A scheduled agent queries BigChange each morning and sends engineers their day plan automatically.
- AI Agent: Auto-follow-up workflow for outstanding quotes. An agent tracks sent quotes, sends timed follow-ups, and escalates to managers when responses are delayed.
- AI Agent: Email alert to BigChange job creation. An automation agent reads incoming provider alerts, creates BigChange jobs, and notifies managers for review.
- AI Agent: Weekly contractor compliance alerts. A scheduled agent checks contractor credentials in BigChange and alerts teams before renewals expire.
- AI Agent: Auto-create purchase orders from supplier invoices. An inbox agent reads supplier invoices, extracts key details, and creates matching BigChange purchase orders automatically.
- AI Agent: Subcontractor worksheet processing automation. An agent monitors subcontractor submissions, writes worksheet data into BigChange, and flags missing information for follow-up.
Ready to connect BigChange?
Transform how your team accesses job data with AI-powered conversations.
Book a demo