Terms of Service

Last Updated: March 19, 2024

Introduction

These Terms of Service ("Terms") govern your use of Centrus AI's services and platform. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our services.

About Us

Centrus AI LTD ("Centrus AI", "we", "us", "our") is registered in England and Wales. Our registered office is at 10-12 Mulberry Green, Old Harlow, Essex, CM17 0ET, UK.

Service Description

We provide enterprise artificial intelligence and machine learning solutions, including:

Our platform enables you to process data, train models, and implement AI solutions. The specific features and capabilities available to you depend on your subscription level and any custom arrangements we have agreed upon.

Account Terms

Registration

To use our services, you must:

• Be at least 18 years old
• Register for an account with accurate information
• Maintain the security of your account credentials
• Notify us promptly of any unauthorised access

Account Types

We offer several service tiers:

• Enterprise: Custom solutions and dedicated support
• Large Team: Advanced features and priority support
• Small Team: Core features and standard support
• Free Plan: Limited-time access to evaluate our services

Subscription and Billing

Payment Terms

• Subscriptions are billed in advance
• Enterprise agreements may have custom billing arrangements
• All fees are non-refundable unless required by law
• We may change our fees with 30 days' notice

Cancellation

You may cancel your subscription at any time:

• Access continues until the end of your billing period
• No refunds for partial periods
• Data retention follows our Privacy Policy
• Enterprise customers follow their service agreement terms

Acceptable Use

Your Responsibilities

You agree to:

• Comply with all applicable laws and regulations
• Maintain accurate account information
• Use reasonable security measures
• Respect intellectual property rights
• Follow our usage guidelines and documentation

Prohibited Activities

You must not:

• Share account credentials
• Exceed usage limits without authorisation
• Reverse engineer our services
• Upload malicious content
• Attempt to breach security
• Resell our services without permission

Intellectual Property

Our Rights

We retain all rights to:

• Our platform and technology
• Our AI models and algorithms
• Our documentation and materials
• Our branding and trademarks

Your Rights

You retain all rights to:

• Your uploaded data
• Your trained models
• Your implementation results
• Your confidential information

Data Processing

Data Handling

We process data as described in our Privacy Policy, including:

• Secure storage and transmission
• Regular backups and recovery procedures
• Access controls and monitoring
• Compliance with data protection laws

Service Levels

We strive to maintain:

• 99.9% platform availability
• Industry-standard response times
• Regular platform updates
• Prompt security patches

Liability and Indemnification

Limitation of Liability

Our liability is limited to:

• Direct damages only
• The amount paid for services
• Limitations permitted by law
• Exclusion of consequential damages

Indemnification

You agree to indemnify us against claims arising from:

• Your use of our services
• Your content and data
• Your violation of these Terms
• Your interaction with third parties

Term and Termination

Duration

These Terms remain in effect until:

• You cancel your subscription
• We terminate your access
• Your enterprise agreement ends

Effect of Termination

Upon termination:

• Access to services ceases
• Payment obligations remain
• Data is handled per our Privacy Policy
• Confidentiality obligations continue

Changes to Terms

We may modify these Terms:

• With 30 days' notice for material changes
• Immediately for non-material updates
• Through notification via email or platform
• While maintaining version history

Governing Law

These Terms are governed by:

• Laws of England and Wales
• UK regulatory requirements
• Applicable EU regulations
• International data protection standards

Support and Contact

For assistance or questions:

• Email: info@centrus.ai
• Support: support@centrus.ai
• Address: 10-12 Mulberry Green, Old Harlow, Essex, CM17 0ET, UK
• Website: www.centrus.ai

Enterprise Agreements

Enterprise customers may have additional terms:

• Custom service level agreements
• Dedicated support arrangements
• Specific security requirements
• Bespoke features and capabilities

Severability

If any provision of these Terms is found to be unenforceable:

• The remaining terms remain in effect
• The invalid provision will be modified
• The intent of the provision will be preserved
• Legal compliance will be maintained

Entire Agreement

These Terms, along with our Privacy Policy and any enterprise agreements, constitute the entire agreement between you and Centrus AI regarding the use of our services.