Privacy Policy

Last Updated: March 19, 2024

Our Commitment

At Centrus AI LTD ("Centrus AI", "we", "us", or "our"), we understand that privacy is fundamental to our relationship with you. This Privacy Policy explains how we handle your data when you use our artificial intelligence and machine learning services, visit our website, or interact with our platform.

About Centrus AI

Centrus AI LTD is registered in England and Wales, operating from 10-12 Mulberry Green, Old Harlow, Essex, CM17 0ET, UK. We provide enterprise AI solutions, including data processing, machine learning models, and AI-powered analytics.

Information We Collect

Data You Provide

When you use our services, you may provide us with:

• Account information such as your name, email, and business details
• Documents, datasets, and files you upload for processing
• Communication preferences and feedback
• Payment and billing information

Automatically Collected Data

Our systems automatically collect:

• Usage patterns and interaction data
• Performance metrics and error logs
• Device information and IP addresses
• Browser type and system configuration

AI Training Data

When you use our AI services, we may collect:

• Model inputs and outputs
• Performance feedback
• Usage patterns for model improvement
• Aggregated analytics data

How We Use Your Information

Core Service Delivery

• To provide and maintain our AI services
• To process your data through our machine learning models
• To authenticate your access and maintain security
• To handle your customer support requests

Service Improvement

We analyse usage patterns and performance data to:

• Improve our AI models' accuracy
• Enhance user experience
• Develop new features
• Fix bugs and technical issues

Communication

We use your contact information to:

• Send service updates and maintenance notices
• Provide technical support
• Share relevant product information
• Respond to your inquiries

Data Protection

Security Measures

We implement enterprise-grade security:

• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Secure cloud infrastructure with redundancy

Data Storage

Your data is primarily stored in secure UK and EU-based data centers. We may transfer data internationally only when necessary and with appropriate safeguards in place.

Retention

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Maintain business records
• Improve our AI models (in anonymized form)

Your Privacy Rights

As a user, you have the right to:

• Access your personal data
• Request corrections to inaccurate data
• Request deletion of your data
• Object to certain processing activities
• Export your data in a portable format
• Withdraw consent for optional processing

Data Sharing

Service Providers

We work with carefully selected providers for:

• Cloud infrastructure and hosting
• Payment processing
• Analytics and monitoring
• Customer support systems

Legal Requirements

We may share information when:

• Required by law or legal process
• Protecting our rights or safety
• Preventing fraud or abuse
• Complying with regulatory obligations

Business Transfers

If Centrus AI is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction. We will notify you of any change in ownership or data handling.

Cookie Policy

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyse platform usage
• Enhance security
• Improve user experience

You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect or process data from children.

Changes to This Policy

We may update this policy to reflect:

• New features and services
• Legal and regulatory requirements
• Privacy best practices
• User feedback

We will notify you of significant changes via email or platform notifications.

Contact Us

For privacy-related questions or concerns:

• Email: info@centrus.ai
• Address: 10-12 Mulberry Green, Old Harlow, Essex, CM17 0ET, UK
• Website: www.centrus.ai

Regulatory Compliance

We comply with applicable data protection laws including:

• UK Data Protection Act 2018
• EU General Data Protection Regulation (GDPR)

Data Processing Agreement

Enterprise customers requiring a Data Processing Agreement (DPA) can contact our legal team at info@centrus.ai.