Active Integration
WhatsApp Integration
Access company knowledge directly within your WhatsApp conversations. Get instant answers and collaborate seamlessly with your team.
Setup Guide
1
Update Phone Number
Navigate to Edit User and ensure your phone number includes the country code (e.g., +44 for UK).
2
Save Centrus Contact
Find the Centrus WhatsApp number on the integrations page and save it as a contact.
3
Start Chat
Open WhatsApp and message Centrus. The system will match your phone number to your account.
4
Select Tag
Choose which knowledge tag you want to chat about when prompted.
5
Chat Freely
Send messages to query your knowledge base. Type "RESTART CHAT" to switch tags or start a new thread.
Key Features
Access knowledge anywhere
Help where you ask for it
Secure WhatsApp authentication