How AI Chatbots Can Elevate Teamwork Productivity
Using AI to improve team communication and efficient knowledge management are proving crucial for business success. From empowering your talent to propelling customer services, AI chatbots have revolutionised the way we look at teamwork and customer experiences, yet teams across all industries still encounter challenges that impede productivity because they aren't using AI in the holistic way that counts.
The way that counts
We've developed Centrus AI, a conversational, generative AI chatbot for both internal and external use.
Internally, we're helping organisations build on their productivity by creating a holistic knowledge hub, with integrations to all software tools e.g. Google Drive, and allowing for individual document downloads. This gives the entire team a chatbot, or 'AI assistant' that has secure access to everything they need, one message away. Cutting down time spent searching, or creating, relevant information.
Externally, we're helping boost customer services with a variety of tailored productivity-focused applications of the software. From wedding attendants having access to a chatbot that can tell them all the information they need to know, to online shoppers who have questions about a certain product, Centrus can help.
It can be difficult to choose which AI product will work best for you, with new businesses popping up every day, claiming similar things but no reviews to prove it, it can be difficult to trust that every penny spent is going to be worthwhile. That's why we keep our coders close to ensure each of our customers have the best tailored experience when needing something unique to their business.
Key challenges facing effective teamwork and how Centrus can help
Fragmented information
Answers to questions may be buried in folders, wrongly titled documents, scattered across different softwares or in different employees' heads, making it difficult to quickly find relevant information. Centrus allows for all folders, documents, software and notes to be added into the system, meaning whatever information it has it can pull easily to help you find it in an instant.
Cost of context switching
Interruptions from colleagues for information can break a team member's flow, requiring time to refocus and slowing down progress. As it is often a senior level employee being interrupted by multiple team members, the value omitted can be exponential. Contributing to executive burnout and retention issues. Centrus can help by being the first go-to for all questions and answers, preventing managers from unnecessary interruptions and giving employees an answer much faster.
Inconsistent Documentation Practices
Maintaining consistent documentation practices becomes challenging with team dynamics, leading to inconsistencies in information retrieval. Centrus is able to find all information no matter the inconsistencies in locations, and in each message, it provides where the information was found, allowing you to locate the file names you're looking for instantly.
Rapid Team Growth/Turnover
The rapid expansion/turnover of teams can magnify documentation and fragmented information challenges, leading to lost knowledge and inefficiencies. If team members who are leaving simply upload all their notes, work and documents in Centrus, all other team members can access this without issue.
Information overload
A constant influx of information can be overwhelming, leading to overlooked details and uninformed decision-making. Centrus is able to help by seeing all information at that point of time, and offering detailed and informed observations.
More than just search
Centrus AI offers a huge opportunity for businesses to build on their productivity and information access challenges. However, Centrus isn't just a simple information search assistant. It is also a generative AI tool, trained specifically on your business and how you do business. This means you can generate content, such as blogs, social media posts and emails to help your business write copy that is on-brand, tailored to your target audience and includes key words.
A generative AI tool that is tailored to your unique business plan is a huge asset to your software stack, and provides endless opportunity and possibilities. If you're interested in learning more about how Centrus can evolve your organisation for the better, then get in touch via email: info@centrus.ai